At Marrakech Journeys, we prioritize the safety and satisfaction of our clients. Please take a moment to familiarize yourself with our terms and conditions to ensure a smooth and enjoyable travel experience.
Terms and Conditions at Marrakech Journeys:
Safety:
Your safety is our top priority. We adhere to strict safety standards and regulations to provide you with a secure and comfortable travel experience. Our experienced guides and staff are trained to handle any unforeseen situations to ensure your well-being throughout the journey.
Payment and Cancellation:
Upon booking your journey with us, a deposit is required to secure your reservation. The remaining balance is due before the commencement of the trip. We understand that plans may change, and we offer a flexible cancellation policy. Please refer to our detailed Terms of Sale for more information.
Change of Itinerary:
While we strive to adhere to the planned itinerary, unforeseen circumstances may require us to make changes. This could be due to weather conditions, road closures, or other factors beyond our control. Rest assured that any changes made will be in the best interest of your safety and overall experience.
Data Collected for Booking:
In order to proceed with your booking, we collect necessary personal information. This includes your name, contact details, passport information, and any specific requirements you may have. Rest assured that we handle your data with the utmost confidentiality and in compliance with data protection laws.
Travel Insurance:
We highly recommend that all travelers obtain comprehensive travel insurance. This will provide coverage for unforeseen circumstances such as trip cancellations, medical emergencies, and lost luggage. While we take every measure to ensure your safety, having travel insurance offers added peace of mind.
Age Restrictions:
Any individual under the age of 18 is considered a minor and should be accompanied by an adult guardian. We want to ensure the safety and well-being of young travelers, and having an adult companion is essential to provide a secure environment for them.
As part of our commitment to the safety and well-being of our travelers, we collect personal information, including the date of birth, to ensure that all participants meet the age requirements for our tours and activities.
For family tours, the age requirement for children is 12 years and above. This ensures that the content and activities included in the tour are suitable for participants of that age group.
We understand the importance of these age restrictions in maintaining a comfortable and enjoyable experience for all our travelers. By adhering to these guidelines, we can create a safe and inclusive environment for everyone.
Special Requirements:
If you have any special requirements such as dietary restrictions, mobility issues, or specific accommodations, please address these with us prior to your departure. We strive to accommodate all needs and make necessary arrangements to ensure your comfort throughout the journey.
Booking on Behalf of Others:
If you are booking on behalf of others, we require full details of the individuals traveling. This includes their full names, contact information, and any specific medical conditions or allergies. Additionally, we request the first point of contact at their home in case of emergencies during the trip.
By proceeding with the booking, you acknowledge that you have read, understood, and agree to our terms and conditions. We look forward to providing you with an exceptional travel experience with Marrakech Journeys.